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Orders are usually dispatched within 2 business days. Once yours ships, we email you a tracking link — please check your spam or promotions folder if you don’t see it.

You can also track any time from our Track Your Order page using your order number.

After dispatch, typical delivery times are:

• United States: around 5–9 business days
• Australia: around 3–7 business days
• United Kingdom: around 5–10 business days

These are guides, not guarantees — busy periods and customs can add a little time. Your tracking link always shows the latest status.

This is almost always normal in the first day or two — the number is created when your label prints, but it only starts updating once the courier physically scans the parcel. It can also briefly show “not found” between scans.

If there’s been no movement for several days, email us your order number and we’ll look into it straight away.

If your order hasn’t shipped yet, yes — email us as soon as possible with your order number and the correct address, and we’ll update it before it leaves the warehouse.

Once an order has shipped we can’t change the address, but we’ll help you sort it out with the courier.

Your bracelet is meant to be sized to your wrist by removing a few links. Every bracelet comes with a small adjustment tool in the box for exactly this.

1. Try it on and count how many links you’d like to remove for a comfortable fit.
2. Place the bracelet on the tool with the small arrows on a link pin lined up with the tool.
3. Push the pin out, then reconnect the two ends of the bracelet.

Sorry for the hassle — this happens occasionally and it’s an easy fix. Email us your order number and we’ll send a replacement tool or extra links free of charge, or guide you through it step by step.

No problem. Email us your order number and we’ll post you some extra links at no charge so you can lengthen it to fit comfortably.

Both are made from the same solid, pure copper with the same quality magnets. The difference is the build:

• Men’s bracelets are wider, heavier and have larger links — a more substantial feel.
• Ladies’ bracelets are slimmer and lighter, with a more delicate link.

If you have a smaller or finer wrist, the ladies’ style is often the more comfortable choice regardless of who it’s for. Not sure which to pick? Message us before you order and we’ll help.

It can, and it’s completely harmless. The greenish tint is called patina — a natural reaction that happens when copper meets air, moisture and your skin. It isn’t dirt, a dye, or a sign of poor quality; it’s simply what genuine, unsealed copper does, and it washes straight off with soap and water.

If you’d like to reduce it, see the cleaning tips below, or take the bracelet off before showering, swimming or using hand lotion.

Keeping it bright is easy and you don’t need special products:

• Rub gently with a soft cloth and a little lemon juice or vinegar mixed with a pinch of salt.
• Rinse with warm water and dry thoroughly with a soft towel.
• A dedicated copper or jewellery polishing cloth works well too.

The bracelet won’t be damaged by water, so the occasional splash is fine. That said, regular contact with water, soap and lotions speeds up patina (the green tint), so for the brightest finish we suggest removing it before showering or swimming.

Every Willis Judd bracelet is made from pure, solid copper — never plated — and each one is handmade. Because genuine copper jewellery is in demand, you’ll sometimes see cheaper, lower-grade or plated imitations sold elsewhere. To be sure you’re getting the real thing, only buy from our official store.